Brio’s Delivering Excellence Courses Online

Delivering Excellence

Delivering excellence, what does that mean?

It means gaining the know-how and powerful tools to create a customer excellence strategy, which includes every aspect of your business that affects your customers’ experience – everything from how you manage a project to your company’s culture falls under that umbrella. If you have a great company culture where your employees are engaged and happy, but when a customer goes to your website to pay their bill your system consistently crashes, you’re not delivering excellence. Every aspect of the experience counts.

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Each customer service course online is another building block in the foundation you need to deliver excellence to your customers – and your team – every time.

Are you asking the right questions?

  • How do I know if I have a customer excellence strategy?
  • How do I communicate my customer excellence strategy to my team?
  • How do I get my team to practice customer excellence?
  • What are my options for managing bad reviews online? 
  • How do I reap the benefits of a customer excellence strategy?
  • How do I use project management skills to help my business?
  • How will project management skills help speed up the launch of my business?
  • How do I implement the best practices involved in executing a project? 
  • How do I keep my team motivated while managing them? 
  • How do I manage the expectations of our stakeholders?
  • What are my options for having team members provide progress reports?
  • How do I develop a project budget?
  • What are my options for mapping the timeline?
  • What are my options for purchasing the hardware I need? 
  • What do I need to do to figure out what software I need?
  • What are my options for secure communications and cybersecurity?
  • How do I set up a successful network and office Wi-Fi? 
  • What are my options for tech support and storage?
  • How do I communicate my business’ mission, vision, and values? 
  • How do I decide what my business’ culture is? 
  • What do I need to do to document our culture?
  • How do I develop and nurture our culture over the long-term?

Great customer service is essential to growing your business

It’s something you and your team absolutely must practice from day one. Increasing sales, retaining customers, improving your products and services, and making better business decisions all come from implementing and practicing a customer excellence strategy. 

A customer excellence strategy includes every aspect of the customer experience

Brio’s delivering excellence series covers the fundamentals of what you need to take off in the direction of an outstanding customer experience. We start by getting into the key elements of a customer excellence strategy, then move on to the fundamentals of project management, which affects aspects of the experience such as whether or not a project is completed on time and on budget. Next, we’ll take you through the basics of your tech setup to ensure that your records are backed up and your website is user-friendly. And finally, we’ll talk about company culture, which has a huge impact on your employees and your brand image. You’ll walk away inspired with practical tools you can put to work immediately.

We help you establish, keep, and grow your customer relationships

Delivering excellence isn’t just a phrase or a topic header for this section of your small business – it’s something we at Brio live and work by. Our instructors are devoted to ensuring you have the tools and knowledge you need to establish, keep, and grow your customer base. When you complete this section, you’ll have the foundation for creating a customer excellence strategy that will jump-start your business and carry you through the long-term.

Want to know more about what makes Brio’s courses online different?