Brio’s delivering excellence series covers the fundamentals of what you need to take off in the direction of an outstanding customer experience. We start by getting into the key elements of a customer excellence strategy, then move on to the fundamentals of project management, which affects aspects of the experience such as whether or not a project is completed on time and on budget. Next, we’ll take you through the basics of your tech setup to ensure that your records are backed up and your website is user-friendly. And finally, we’ll talk about company culture, which has a huge impact on your employees and your brand image. You’ll walk away inspired with practical tools you can put to work immediately.

Delivering excellence isn’t just a phrase or a topic header for this section of your small business – it’s something we at Brio live and work by. Our instructors are devoted to ensuring you have the tools and knowledge you need to establish, keep, and grow your customer base. When you complete this section, you’ll have the foundation for creating a customer excellence strategy that will jump-start your business and carry you through the long-term.